Our wooden wicks create a warm ambience from their gentle crackling sound and a unique flickering of a flame.

Our wood wicks are made from natural and untreated wood. As wood wicks are all unique (no tree is the same), you may find your flame looks different with every burn. This could be caused by tiny knots in the wood wick or an offset grain in the wood wick.

These flaws are not always visible in the wood wick itself.

You may find that wooden wicks light differently to your traditional cotton wicks if you have not used them before. So, here are some essential tips to follow so that your candle will continue to have a long smooth burn with minimal glitches.

The first burn of your candle is the most important determining how well the wick will perform for the life of the candle. 

Candle wax has a memory (better than mine sometimes), if you don’t allow a full melt pool to form on your first burn, (meaning the top of the candle is completely melted) it will create a continuous tunnelling for the life of the candle.

Burning the candle until you have an even melt pool every time is the key to a long-lasting candle that is relatively problem free. Your candle will reach this full melt pool between 2-4 hours.

Before relighting your candle trim your wick. As your wood wick burns, a small amount of black debris will be present on the top of the wick. An untrimmed wick makes a hotter larger smoking flame, which means your candle is burning up faster.

 Trimming your wood wick is easy. There is actually a utensil called a Wick Trimmer, yes these exists. They are great for keeping your fingers out of your candles and are easy trim the wick while holding ash debris while cutting or, you may end up using your fingers to pinch the wick - keep the wick to a length of 5-7mm

A candle can cause a tunnel like looking depression around the wick when it doesn’t have sufficient time to form a full melt pool on the first burn. The tunnel will eventually become too deep for fresh oxygen to flow around the wick, causing your candle too continuously extinguish. 

To reset the ‘wax memory’ give your candle a good long burn until the wax is melted to the edge of the jar. You can do this as long as your candle stays lit. This may take several hours so be patient.

If you find your candle won’t stay lit because it is ‘drowning’ in the wax, try using a paper towel to soak up the excess wax (please blow out your candle before doing this). You may need to repeat this step a few times to soak up any excess wax in order for your wick to regain an appropriate height to continue burning and you're wooden wick can breathe again!

Sometimes knots in the wick will cause your candle to extinguish prematurely. If this happens, it is important to keep relighting the candle until you pass this knot.

OR

Your crystals may be to close to the wick, which will cause the candle to extinguish. Re-light the candle holding the vessel on an angel. When you see the wax melting it will shift the crystals away from the wick.

The best way to light a wooden wick is to tilt the candle on an angle to let the flame draw across the length of the wick. You're wick shouldn’t produce any soot or smoke. But if it does, this means the wick needs to be trimmed, or, there is burnt debris interfering with the flame, or, a draft affecting the natural burn.

Included with your order is a candle care card. Please make sure you read this and follow the basic tips.

We want you to get the best life out of your candle.

No, as your candle melts, your crystals will naturally sink into the wax, continuing to release their good vibrations.

Once your candle is finished, simply pour boiling water into the vessel and let it cool. A layer of wax will form at the top of the vessel and your crystals will remain on the bottom. Remove the layer of wax then remove the crystals. Wash the crystals in warm soapy water to clean of any excess wax.

You can remove the crystals after your first burn, making sure you have reached a full melt pool (meaning the wax has melted all the way to the edges of the vessel).

Once you have extinguished your candle and while the wax is soft, you can remove the crystals using a spoon. Place your crystals into a small bowl and wash them with warm soapy water. This will remove any excess wax.

Once you have removed your crystals, they can be used in many ways. You may want to place them in a small bowl or sprinkle them into a plant. They will continue release their good vibrations long after your candle is finished.

Yes, we offer free shipping for all orders over $150.

We pack your order the same day and get it ready for shipping.

Domestic shipping can take up to 5 - 7 business days. WA customers expect upto 10 business days.

Express shipping can take upto 1-3 business days depending on the state you live in.

Due to global challenges, shipping times could be longer than usual.

Flat rate shipping of $12.

Free shipping for orders over $120.

Here are the full details of our Shipping Policy.

We ship Australia wide.

If you change your mind on your purchase, the product must not be used, or damaged by you in anyway and in its original packaging. It must be returned at your expense. We will offer you a full refund of your purchase. The cost of postage will not be refunded and the refund will be processed once the product has reach our office and has been inspected.

Cancellations

Please note if you wish to cancel your order after it has been placed, a $10 cancellation fee will be incurred.

A refund request must be submitted immediately after the purchase is made as we pack orders the same day ready for delivery.

If you have already received your goods and refund request can be made within 30 days of purchase.

You can always contact us for any questions at info@cocoandwick.com.au.

In the case when the product and packaging are unopened and undamaged, you are eligible for a full refund.

In the case when the packaging has been opened and the product has been used, you will not be eligible for a refund.

Please check our Terms of Service to see if you're eligible for a refund.

All shipping costs (including the return shipping) are handled by the customer.

All items are carefully packaged with love and care. Each item is checked over before being packaged and sent to all of our customers.

However, regretfully should your product be delivered faulty or defective on arrival, we will resend you a replacement at our expense.  Please contact us within 72 hours of receiving your parcel.